Help/FAQs

 

Order Related FAQs

  1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email/whatsapp. You can use this number to track the delivery status of your package.

  1. Can I cancel my order?

Yes, you can cancel your order before it is shipped (within 24 hours, prepaid orders will not be cancelled). Please contact our customer support team on +917060071913/orders@tSucchi.in to initiate the cancellation process.

  1. What payment methods do you accept?

We accept payments via credit/debit cards, net banking, and popular mobile wallets like Paytm and Google Pay, UPI.

  1. How long will it take to receive my order?

Delivery time depends on your location and the shipping method you choose. Typically, orders are delivered within 3-5 business days. You can track your order using the tracking number provided to you.

  1. What should I do if I receive a damaged product?

Please contact our customer support team at +917060071913/orders@tSucchi.in within 48 hours of receiving the damaged product. We will inspect the matter and initiate a return or exchange process, depending on your preference.

  1. What should I do if my order has an item missing?

Please contact our customer support team at  +917060071913/orders@tSucchi.in within 48 hours of receiving your order with your order number and details of the missing item. We will investigate the matter and arrange for the missing item to be sent to you.

 

Return and Cancellation FAQs

  1. Can I cancel my order after placing it?

Yes, you can cancel your order before it has been shipped (within 24 hours). Please contact our customer service team immediately to cancel your order. However, prepaid orders, orders for products on Sale/Discount and above XXL size cannot be cancelled.

  1. How can I cancel my order?

Please contact our customer service team via email or phone to cancel your order.

  1. Can I return my order if I don't like it?

Please refer to our return/exchange/cancellation policy.

  1. Do I need to pay for return shipping?

Yes, you will need to pay for return shipping unless the item received is damaged or incorrect. 

  1. How long will it take for my refund to be processed?

Refunds are processed within 7 - 10 business days in terms of store credit after the returned item has been received.

  1. Can I exchange my order instead of returning it for a refund?

Yes, you can exchange your order for a different size (only once per order). Please contact our customer service team to initiate the exchange process.

 

Shipping FAQs

  1. How long will it take for my order to be delivered?

Delivery times vary depending on your location, but we typically deliver within 3-7 business days.

  1. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website.

  1. Can I change my shipping address after I've placed an order?

If your order hasn't shipped yet, you can contact us to update your shipping address. However, if your order has already been shipped, we won't be able to change the shipping address.

  1. How much does shipping cost?

Shipping costs vary depending on your location and the weight of your order. You can view the shipping cost at checkout before placing your order.

  1. Do you offer international shipping?

Yes, we offer international shipping. 

  1. What happens if my order gets lost in transit?

If your order gets lost in transit, please contact us immediately. We will work with the shipping carrier to track down your package or issue a refund if necessary.

 

Payment Related FAQs

  1. What payment methods do you accept?

We accept major credit/debit cards, net banking and popular mobile wallets like Paytm, Google Pay and UPI.

  1. Is my payment information secure?

Yes, we use industry-standard encryption technology to ensure the security of your payment information.

  1. Can I pay with cash on delivery (COD)?

Yes, a cash-on-delivery option is available

  1. Can I change my payment method after placing the order?

Sorry, we cannot change the payment method once the order has been placed.

  1. Why was my payment declined?

Payment declines may occur due to insufficient funds, technical issues, or security concerns. Please contact your bank or payment provider for further assistance.